Stay Luxe

Same-Day Shipping

    •    Same Day Shipping Order Cutoff: Orders placed by 4:00 PM CST on business days are shipped the same day.

    •    Next Business Day Shipping: Orders placed after 3:00 PM CST or on weekends/holidays will ship on the following business day.

Inventory Availability

    •    In rare cases, an item may be out of stock after purchase. If this happens, we’ll reach out with an estimated shipping date or alternative options.

Shipping Guarantees

    •    Arrival times are estimates, not guarantees. If a paid express or overnight shipment is delayed, contact: info@istaylaz.com

Billing and Shipping Address

    •    Match Required: To ensure order security, your billing and shipping addresses must match.

    •    Additional Verification: If the billing and shipping addresses differ, we may require additional verification.

 •    Order Cancellation: Orders with mismatched addresses may be canceled without further notice if verification isn’t provided.

    •    Address Changes: Shipping addresses cannot be changed once an order is placed. Please double-check all address details at checkout.

Shipping Costs

    •    Standard Ground: Available at checkout for an additional fee.

    •    Expedited Shipping: Available at checkout for an additional fee.

    •    Shipping Coverage: We ship only within the USA and do not offer international shipping at this time.

Lost or Stolen Packages

    •    Delivery Status: If tracking shows "delivered" but you did not receive the package, it may be lost or stolen. Please file a claim with UPS or USPS, as they are equipped to investigate.

    •    Responsibility Shift: Once shipped, responsibility for the package transfers to the courier, and ISTAYLAZ COLLECTION is not liable for lost or stolen packages post-delivery.

    •    Assistance: We can provide documentation to support your claim. Any delivery issues should be reported within 24 hours of delivery.

Tracking Information

    •    Tracking Numbers: Sent via email once your order ships. If it’s not in your inbox, please check your spam folder.

    •    Activation: Allow up to 48-72 hours for tracking to update after receiving your email.

    •    Tracking Links: Use the link in your email to track on the UPS or USPS website.

    •    Missing Tracking Info: If you don’t receive tracking within 3 business days, contact us info@istaylaz.com